- Ticket Purchase: All ticket sales are final and non-transferable. Tickets are purchased for a specific event date and time.
- Refund Policy: If a ticket holder or their guest(s) is unable to attend an event, a full refund will be issued provided the refund request is received no less than one week (seven days) before the scheduled event start time. We will consider refund requests made after this deadline and will try to issue a refund where possible. However, refunds within one week of the event cannot be guaranteed.
- Refund Process: To request a refund, please contact us at [insert contact information—email address or phone number (what is the best number/email for this)]. Please include your ticket order number, the name on the ticket, and the event date. Refunds will be processed within ten business days and credited back to the original payment method.
- Event Changes: In the unlikely event of a change in event date, time, venue, or performer, ticket holders will be notified as soon as possible. We reserve the right to make such changes without prior notice. In the event of a significant change, ticket holders will be offered the option of a refund.
- Event Cancellation: If an event is canceled, ticket holders will receive a full refund.
- Ticket Holder Conduct: We reserve the right to refuse admission or remove any ticket holder from the event for disruptive, inappropriate, or unsafe behavior.
- Liability: We are not liable for any personal injury, loss, or damage to personal property at the event.
- Age Restrictions: [Optional: do we have any age restrictions? if so we need to state any age restrictions that apply to the event, e.g., "This event is 18+ only."]
- Data Privacy: We will collect and process your data in accordance with our privacy policy.
- Governing Law: These terms and conditions are governed by the laws of Scotland
- Contact Information: For any questions or concerns regarding tickets, please contact us at [Insert Contact Information - Email Address or Phone Number].
These terms and conditions apply to Edinburgh Jazz and Jive events and do not apply to Edinburgh Jazz and Blues Festival events, which we also host.
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